Friday, January 23, 2015

Ask Ava: FAQ—Mailing Jewelry

Hi, it’s Ava! Today’s frequently asked question is…

“I am not located in the Greenville, NC area. Can I mail in my jewelry to be repaired and cleaned?”

The answer is YES, you can mail your jewelry to our store and we’ll take care of it for you. Returns and exchanges with a receipt can also be mailed to our store. Please send all packages to:

Jenni K Jewelry
727 Red Banks Rd
Greenville, NC 27858

We have some tips to make the mailing process a success:

Tip #1: We recommend you send your jewelry in a protected and secure package. Insurance and tracking is always added security for you.

Tip #2: Please include a short note with your full name, return address, phone number, a list of all the jewelry in the package, and a brief explanation of what you would like us to do for you.

Tip #3: We will call the number you provide with any questions we may have and if we need to charge any fees to a credit card over the phone. There is always a Shipping & Insurance fee to send your jewelry back to you. Our Shipping & Insurance prices start at $9.


Any items sent to Jenni K. Jewelry are sent at the risk of the sender. Jenni K. Jewelry will not be held responsible for any damaged, lost, stolen, etc. jewelry or packages.

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